Shipping & Delivery

Shipping and Delivery Policy

1. Shipping Destinations: We offer shipping to addresses within the United Kingdom (including England, Scotland, Wales, and Northern Ireland) as well as select European countries. Please refer to our shipping destinations list during checkout for the most up-to-date information.

2. Shipping Methods: We partner with reputable shipping carriers to ensure efficient and secure delivery of your orders. Standard shipping is our default option, while expedited shipping may be available for faster delivery upon request.

3. Processing Time: Orders are typically processed within 1-2 business days from the date of purchase. During peak periods or holidays, processing times may be extended, but we strive to dispatch your order as quickly as possible.

4. Shipping Timeframes:

  • Standard Shipping:
    • Within the United Kingdom: Estimated delivery within 2-4 business days from the date of shipment.
    • Europe: Estimated delivery within 5-10 business days from the date of shipment.
  • Expedited Shipping (if available):
    • Delivery times vary based on destination but typically range from 1-3 business days.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs clearance for international shipments.

5. Shipping Costs: Shipping costs are calculated based on the destination, package weight, and selected shipping method. You will be provided with shipping cost options at checkout before completing your purchase.

6. Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and progress of your shipment online.

7. Delivery Issues: If you encounter any issues with your delivery, such as delays, damaged items, or incorrect products received, please contact our customer service team promptly. We will work diligently to resolve the issue and ensure your satisfaction with your purchase.

8. International Shipping: For orders shipped to European countries outside the UK, please be aware that additional customs duties, taxes, and fees may apply upon importation. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fees.

9. Changes to Shipping Policy: We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be reflected on our website.

If you have any further questions or concerns regarding our shipping and delivery policy, please do not hesitate to contact our customer service team for assistance. We are here to help ensure a smooth shopping experience for you.